Refund and Return Policy for GigaGear Hub

At GigaGear Hub we are committed to ensuring the satisfaction of our customers. We understand that there are times when a product may not meet your expectations, or you may need to return an item. Therefore, we have established the following Refund and Return Policy to guide you through the process.

Return Period

  • 30-Day Return Policy: Customers can return the purchased items within 30 days of receipt for any reason.

Conditions for Return

  • Item Condition: Products must be returned in their original condition, including all packaging, parts, accessories, manuals, and any other materials that came with the item. Items must not have been used, installed, or altered in any way.
  • Proof of Purchase: A valid receipt or order number is required for all returns and exchanges.

Non-Returnable Items

Some items may not be eligible for return, including:

  • Custom orders or personalized items.
  • Opened software or digital products.
  • Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.

Return Process

  1. Initiate a Return: Contact our customer service team via info.gigagearhub@gmail.com to initiate the return process. Please provide your order number and details about the item you wish to return.
  2. Receive Return Authorization: Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and instructions for returning your item.
  3. Ship the Product Back: Pack the item securely and include any forms we provided. Ship the item to the address we provide. You are responsible for return shipping costs unless the return is due to our error (defective or incorrect item).
  4. Receive Your Refund or Exchange: Once we receive and inspect the returned item, we will process your refund or exchange. Refunds will be issued to the original payment method within 7 business days.

Restocking Fee

  • A restocking fee of 10% may apply to some returns. This will be deducted from your refund.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately so we can rectify the issue. We will cover all shipping costs for returns of damaged or incorrect items.

Customer Service

For any questions or concerns regarding our Refund and Return Policy, please contact our customer service team at info.gigagearhub@gmail.com . We are here to assist you and ensure your shopping experience is as smooth and satisfactory as possible.